I'm almost hesitant to include this as an essential attribute of a support tech, as I once walked out of a job interview when I was told they were seeking a candidate who "lived, breathed, slept, walked, and talked technology." In my experience, this type of person often makes a lousy support tech, due to a lack of interpersonal skills. Having said this, I still maintain that if the tech has no independent interest in technology and just regards it as a job, it will be an ongoing battle to keep the tech up to date with the latest developments or to elicit any form of enthusiasm or excitement for the work. Having a tech who is engaged and excited about new technology becomes particularly important during a rollout, where the tech is uniquely positioned to influence users' attitudes toward the changes in their environment. Rollouts can cause considerable stress to users who are now required to learn a new product to perform their job function. Having a tech who is excited and engaged with the new product will encourage and reassure the users.
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I feel It really doesn’t matter as to which position it is placed as long as it states that its the most important.