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* Customer Satisfaction isn't a fleeting feeling, a peak experience, or a transaction well done.
* It isn't a score on a survey form.
Gordon Tan, Director of Client Heartbeat, recommends under promising and over delivering.
CNN Money: AMERICA’S LEAST FAVORITE AIRLINE (HINT: IT’S NOT UNITED)»
Judgments are often specific to the intended use application and use occasion for which the product is purchased, regardless if that use is correct or incorrect.